SMS terms & messaging policy

1. Programs covered

These terms cover two kinds of text messages:

• Kelvin AI audit updates. Messages from Kelvin AI [legal entity — TBD] to business owners who request a Revenue-Recovery Audit on this website and opt in to texts.
• Messages sent on behalf of HVAC businesses. Customer-care messages — for example maintenance-plan renewals, estimate follow-up and appointment requests — that an HVAC business sends to its own customers using Kelvin. Each business has its own registered sender and is identified by name in its messages.

2. How you opt in

We only text numbers whose owners have agreed to receive messages — for example by ticking the optional text-message box on our audit form, by giving consent to their HVAC company, or by replying to opt in. Consent is never a condition of purchase.

3. Message frequency and cost

Message frequency varies. Kelvin sends no more than one message per day and three per week to any number, only between 9am and 7pm local time, Monday to Saturday. Message and data rates may apply.

4. AI disclosure

Messages sent through Kelvin come from an AI assistant and say so in the first message, along with a way to reach a person.

5. Opting out and help

• Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to stop all messages. You'll receive one confirmation and nothing further. Plain-English requests like "please stop texting me" are honoured too, across email and text.
• Reply HELP for help, or email hello@kelvin.example.

6. Your information

Mobile numbers and text-message opt-in data are never sold, rented or shared with third parties or affiliates for their marketing purposes. See our privacy policy.

7. Carriers

Carriers are not liable for delayed or undelivered messages.

8. Contact

Kelvin AI [legal entity — TBD], [postal address — TBD] · hello@kelvin.example